Privacy Policy

1. Who We Are

Rentaborg Properties AB (“Rentaborg”, “we”, “us”) provides corporate housing solutions for businesses and professionals across Europe. We are the data controller for personal data collected through our website, booking process, and related services.

Registered address: Rentaborg Properties AB, Sweden. For privacy enquiries, contact us at legal@rentaborg.com.

2. Data We Collect

We collect personal data in the following situations:

• Enquiry and booking forms: name, company name, email address, telephone number, city/country, travel dates, and number of occupants.
• Tenancy and contract data: full name, passport/ID details, company details, billing address, and payment information for guests and corporate clients.
• Website usage data: IP address, browser type, pages visited, and referral source, collected via cookies and analytics tools.
• Communications: emails, calls, and messages you send us.

3. How We Use Your Data

We use your personal data to:

• Process enquiries and arrange accommodation
• Manage tenancy agreements and invoicing
• Provide customer support before, during, and after your stay
• Send relevant service updates and information (where you have consented)
• Comply with legal obligations
• Improve our website and services through anonymised analytics

4. Legal Basis for Processing

We process personal data on the following legal bases under GDPR:

• Contract performance: to fulfil our obligations under tenancy and service agreements.
• Legitimate interests: to respond to enquiries, improve our services, and manage our business operations.
• Legal obligation: where required by applicable law.
• Consent: for marketing communications, where consent has been explicitly given.

5. How We Share Your Data

We do not sell your personal data. We may share data with trusted third parties strictly as necessary to deliver our services:

• Property owners and building managers (limited to what is required for check-in and tenancy management)
• Payment processors and banking partners
• CRM and operational software providers (under data processing agreements)
• Legal and accounting advisors under confidentiality obligations

All third parties are required to handle data in accordance with GDPR.

6. International Transfers

Some of our service providers are based outside the EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Tenancy and contract records are typically retained for 7 years for accounting and legal compliance purposes. Enquiry data not resulting in a booking is deleted after 12 months.

8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data in certain circumstances
• Restrict or object to processing
• Data portability where processing is based on consent or contract
• Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at legal@rentaborg.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve performance and analyse usage. Essential cookies are required for basic site functionality. Analytics cookies (e.g. Google Analytics) are only set with your consent. You can manage your cookie preferences at any time through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. All data is transmitted over encrypted connections (HTTPS).

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “last updated” date. For significant changes, we will notify affected parties directly.

12. Contact and Complaints

For any privacy questions or concerns, contact us at legal@rentaborg.com.

You also have the right to lodge a complaint with your national data protection authority. In Sweden, this is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) at www.imy.se.